Faq | Banks in Sri Lanka | Commercial Banks in Sri Lanka

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Savings 31

How can I activate my savings account?
Do I get a savings book for the 2in1 savings account?
Can I obtain an Overdraft from the 2in1 current account?
What is the minimum balance to be maintained in a 2in1 account?
Do I get a ATM card with my savings account?
How can I update my details?
Can I receive my Savings Statement online?
Once my first passbook finished from where can I get the second one?
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Loans 11

Can I obtain a loan to settle my credit card or other bank loans?
My Existing loan commitment is more than 40% of my salary. But I get overtime and other income and can pay another loan. Can I apply for a Personal Loan?
My Employment is not in the Banks Approval Employment List. Can my loan be considered?
Will any monthly installment change with any interest rate revision?
How is the interest calculated?
What is a late payment fee?
What if my employment status change?
How long will it take for my loan to get approved?
Can I settle my loan in advance?
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Fixed Deposits 25

What are the documents need to open a fixed deposit?
What is the Minimum time period of Seylan Fixed Deposit?
How can you earn interest for the 30 Day Fixed Deposit?
What is the minimum amount required to open a 30 day Fixed Deposit?
How can you earn interest for 3 months and 6 months Fixed Deposit?
Can minors open fixed deposits?
Is it possible to uplift a fixed deposit placed jointly with a minor at any time?
Can I uplift the fixed deposit before maturity?
If I uplift the deposit before maturity, will I get the agreed interest rate?
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Foreign Currency Accounts/ Transactions 18

Can the holder of Personal Foreign Currency Account deposit foreign currency notes to his/her PFCA account ?
Can children open Personal Foreign currency Account even they are minors ?
Can I open a BFCA as an individual to perform business nature transactions?
What are the additional documents required to open a BFCA if I am engage in
Can I receive the lease rentals in foreign currency from overseas to the BFCA ?
Can I re-deposit the money withdrawn from BFCA Account?
Can I deposit gifted foreign currency to the BFCA Account ?
Can a company do several investments through one OIA ?
Can I close the OIA account any time ?
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Bancassurance 20

What is Bancassurance?
What are the benefits of obtaining a life insurance policy through Bancassurance?
What is the importance of my policy?
What are the documents you need to provide in order to apply for a life insurance policy?
When would my insurance coverage start?
When would I get my policy documents from Seylan Bank?
Can I discontinue my policy if I am not satisfied with the benefits of the policy?
What if I have lost my Policy Document?
How would I get to know that my policy is falling due for renewal?
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Remittance 7

What do I get with a Remittance card
Can I withdraw only a part of my remittance and save the balance in this card?
How I will get the remittance to my “Remittance Card”?
Can I use the Remittance Card in any ATM?
What information should I provide the remitter ?
What is the fastest and cheapest method of remitting money?
If it’s a bank holiday will I receive the remittance?
How will the rate be determined?
Do I need to be an account holder to make an outward remittance?
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Imports 6

From where can I obtain a LC Application?
From where can I collect my Import documents?
How can I get to know the status of the LC opening?
How Can I get to know the status of my Import documents?
Can we obtain loans for advance payment & Open the account?
Could I get the documents delivered?
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Exports 5

Can I get a Status Report on a new buyer?
Where can I handover my Export documents
Could we obtain special exchange rates for Bill proceeds?
Do I need to provide Guarantors ?
Repatriation of Export Proceeds into Sri Lanka - Gazette Notification
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Credit Card 6

What if I lose my Credit Card?
How long will it take to obtain a Seylan Credit Card?
How to calculate minimum payment of my Seylan Credit Card?
On what basis will the bank charge the Late payment Fee for Seylan Credit Card?
On what basis is the over limit fee charge for Seylan Credit Card?
What are the two forms of processing fee applied on Card?
How to log a complaint?
What is the procedure to follow during a Credit Card transaction discrepancy or dispute?
What are the disadvantages to a customer in case of non-payment?
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Paywave 5

What is Pay wave and how do I know it?
Why contactless payments with Visa?
Is there a limit on the value of goods you can purchase with Visa's Paywave Technology?
What happens if I try to purchase goods over country limit from my Visa Paywave Card?
Can I get a receipt after I make payment when I use my Pay Wave Card?
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Travel Card 12

Why is the Travel Credit Card refferd to as Multi Currency?
Do I need to have an account with Seylan Bank to obtain a Travel Card?
What is the difference in obtaining a travel card, when I can use debit or credit card?
Is the multi currency travel card accepted world wide?
What is the maximum foreign currency amount that I can carry with me in my Travel Card?
Can I obtain a travel card from any of your branches?
How can I set the ATM PIN in my travel card?
What is the ATM limit that I can withdraw from my multi currency travel card?
How can I set the ATM PIN ?
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Debit Cards 9

How long will it take to obtain a Seylan Debit Card?
What if I lose my Seylan Debit Card?
Could I obtain a card from any branch?
What are the documents required if I loose my card to obtain a new card
How can I apply for a lost card?
What is the validity period of the Debit Card?
Could I utilize my Debit card for online purchase?
What is called OTP number & how can I get it activated?
What are the two forms of processing fee applied on Cards?
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Regular Savings 0

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Seylan Home Loans 5

What purpose can I obtain a housing loan for?
Documents required for the housing loan
Do we need a security for the loan?
What will be the maximum repayment period?
Who can apply for a home loan?
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Harasara 1

What is Harasara “Utility Bill Payment” and how can I qualify for it?
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VISA Paywave 1

Why use contactless payments with Visa ?
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